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Terms of Service

Last updated: February 7, 2026

These Terms of Service ("Terms") govern your access to and use of the Carivate platform, website, and related services (collectively, the "Services") operated by Carivate ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.

1. Services Description

Carivate provides a B2B software-as-a-service platform designed to help automotive dealerships acquire vehicles from private sellers. Our Services include lead capture and management, AI-powered vehicle qualification, deal pipeline tracking, seller communication tools, and related analytics.

The Services are intended for use by authorized dealership personnel and their designees. Carivate does not buy, sell, or broker vehicles directly.

2. User Accounts

To access certain features of the Services, you must create an account or be invited by an authorized account holder. You agree to:

  • Provide accurate, current, and complete information during registration and keep your account information up to date.
  • Maintain the confidentiality of your account credentials and not share your login information with unauthorized individuals.
  • Accept responsibility for all activities that occur under your account.
  • Notify us immediately at support@carivate.com if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts that violate these Terms, are used for fraudulent purposes, or remain inactive for an extended period. We may also restrict access if we reasonably believe account activity poses a security risk to our platform or other users.

3. SMS and Messaging Compliance

Our platform enables dealerships to communicate with vehicle sellers via SMS and other messaging channels. By using these features, you acknowledge and agree to the following:

  • You will obtain proper consent from recipients before sending any SMS messages through the platform, in compliance with the Telephone Consumer Protection Act (TCPA), 10DLC registration requirements, and all applicable federal and state regulations.
  • You will not use the messaging features to send unsolicited commercial messages, spam, or communications to individuals who have not opted in to receive them.
  • You are responsible for maintaining records of consent and honoring all opt-out requests promptly.
  • Mobile information collected through our platform, including phone numbers and message content, will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
  • Message and data rates may apply. Message frequency varies based on your interaction with the platform. Carriers are not liable for delayed or undelivered messages.
  • Recipients of SMS messages may text HELP to receive assistance or contact information, or text STOP to opt out and stop receiving messages at any time. Upon receiving a STOP request, no further messages will be sent unless the recipient re-opts in.
  • Carivate acts as a technology provider and is not responsible for the content of messages sent by users through the platform. You bear sole responsibility for ensuring your messaging practices comply with all applicable laws.

4. Privacy and Data

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Services, you consent to the practices described in our Privacy Policy.

You retain ownership of all data you submit to the platform. You grant us a limited license to use, process, and store your data solely for the purpose of providing and improving the Services.

5. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable laws or regulations.
  • Submit false, misleading, or fraudulent information.
  • Attempt to gain unauthorized access to the Services, other accounts, or our systems.
  • Interfere with or disrupt the integrity or performance of the Services.
  • Reverse engineer, decompile, or disassemble any aspect of the Services.
  • Use the Services to compete with Carivate or to develop a competing product.

6. Limitation of Liability

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARIVATE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Vehicle valuations, market data, and pricing suggestions provided through the Services are estimates only and should not be relied upon as the sole basis for purchasing decisions. We do not guarantee the accuracy of third-party data integrated into the platform.

7. Termination

Either party may terminate this agreement at any time. Upon termination, your right to access the Services will cease. We may retain certain data as required by law or for legitimate business purposes, as described in our Privacy Policy.

8. Changes to Terms

We may update these Terms from time to time. We will notify users of material changes via email or through the platform. Your continued use of the Services after such changes constitutes acceptance of the updated Terms.

9. Contact

If you have questions about these Terms, please contact us at support@carivate.com or visit our contact page.